WhatsApp reminders — yearly plan
The plan renews automatically every year. You can cancel at any time from the Plan page in your account: the next charge is not taken, and your reminders continue until the end of the year you have paid for. To avoid being charged for another year, cancel before the renewal date, which is shown in your account and in the email we send when the plan starts.
Yearly and renewal payments are not refunded, and cancelling or deleting your account does not refund the rest of the paid year. The one exception is a duplicate charge, set out below.
Deleting your account cancels the auto-pay mandate at once and stops the reminders at once.
If reminders do not reach you because of a fault on our side, write to us and we will put it right.
Chandrashtama planner (one-time): what you are buying
The Chandrashtama planner is a personalised PDF prepared for the people and the months you choose. It is a one-time payment. It does not renew, and nothing further is charged.
The price is shown clearly before you pay. Payment is taken through Razorpay; your card or UPI details never reach us.
Planner delivery
The planner opens on screen as soon as the payment goes through, and a download link is sent to your email. The link works for 30 days from the day of purchase.
Refunds
Payments are not refunded once they are made. The planner is a digital product, prepared for you and delivered at once.
There is one exception, for both services. If you were charged twice for the same purchase or the same renewal, the second charge is refunded in full to the method you paid with, usually within 5–7 working days depending on your bank.
If something goes wrong with a planner
If you paid and the planner did not reach you, or the planner has an error that is ours, we put it right. We deliver or correct the planner, and we add three months of our Chandrashtama WhatsApp reminders free of charge. If you already have the reminders plan, the three free months come straight after your current paid year, so your reminders continue for three more months even if you do not renew.
These cases are settled this way and are not refunded.
If a payment fails
Sometimes an amount leaves your bank account even though the payment did not complete. Your bank reverses such an amount automatically, usually within 5–7 working days. If it has not come back by then, write to us and we will check it with Razorpay.
Planner: check your details before you pay
A planner is prepared from the name, star, rasi and months you enter. It is not changed or prepared again free of charge after purchase, so please read the review screen before you pay.
If you are not sure of your star or rasi, write to us before you buy. We will help you find it.
How to reach us
Email the address on the Contact page with the email address you bought with, the date you paid, the Razorpay payment number (it begins with pay_) and a line on what went wrong. We reply within two working days.
Changes to this policy
This page will be updated when new paid services are added. The policy in force on the day you bought applies to your purchase.